California College for Health Sciences Reduces Support Calls by 88% with Parature
McLean, VA (July 05, 2005) – Parature, providers of award winning, on demand customer support software, announced today that California College for Health Sciences (CCHS), a global provider of accredited distance education programs in allied health, business, and education, has selected Parature to provide support to their students. Prior to selecting Parature, CCHS resolved their support requests over the phone and through email. “We use to average 600 to 800 calls daily,” stated Sherry Jones, Director of Education at CCHS. “Thanks to Parature’s two week implementation process and their self-service features, those numbers fell drastically.”
As a distance education institution, CCHS sought out a support solution that was hosted. “CCHS needed a solution that would support all of our constituents and it made perfect sense to select a resource such as Parature. The return on investment was clear when we began to witness the instant results,” added Jones.
With Parature, CCHS can now provide multiple channels of self-service support, as well as log, track and document support issues. “I find the self-service features, including the online knowledge base, to be especially useful. We want to help our students help themselves, and Parature allows us to do this,” ended Jones.
“Institutions such as CCHS are realizing that traditional methods of support are no longer viable options for maintaining high levels of service,” said Duke Chung, CEO of Parature. “With Parature’s support solutions, companies and institutions can utilize the Internet to improve both the quality and efficiency of their support operations, while providing a seamless integrated approach to multi-channel support.”
Source: Parature