China’s Hubei Telecom Selects and Deploys Amdocs Customer Relationship Management and Business Support Systems to Improve Customer Experience and Service Efficiency
Amdocs delivers a centrally managed customer and revenue management infrastructure for unified customer view and real-time billing
ST. LOUIS (June 02, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Hubei Telecom, a unit of China Telecom Group operating in Hubei province, has selected and deployed Amdocs as part of a comprehensive project to upgrade its business support systems (BSS). Amdocs’ billing and customer relationship management (CRM) products will enable Hubei Telecom to have a single view of customer interactions, which will drive service efficiency and surface cross-selling and marketing opportunities, ultimately improving revenue, reducing operational costs, and improving the customer experience.
Hubei Telecom’s BSS deployment is a successful first step for China Telecom to support both prepaid and postpaid, wireless and wireline subscribers across the Hubei province. The Amdocs billing and CRM applications, including an online charging component that enables real-time credit control, have enabled Hubei Telecom to create a unified system with which to serve its 17 network areas, as well as increased capacity to accommodate more users on its network, improve credit control, and service customer queries more efficiently. Hubei Telecom’s 15 million customers can now access real-time billing with a user-friendly self-service interface for an enhanced customer experience.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9 and May 12, 2009.
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Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
Email: gharwood@webershandwick.com
Source: Amdocs