CHM Chooses Parature as Online Support Partner for Government Markets
Reston, VA (September 24, 2002) – Parature, Inc., an innovator of online customer support software, today announced that Computer & Hi-tech Management, Inc. (CHM) has selected Parature as its go-to-market partner for bringing online customer support solutions to government clients. CHM is a fast-growing professional services firm delivering IT solutions to government clients.
CHM will use Parature to provide internal support to its 490 employees spread across 35 locations nationwide. In addition, CHM will resell Parature to government agencies. CHM is currently performing 40 major IT contracts for clients such as the Internal Revenue Service, Department of Commerce, Department of Defense, Department of State and the National Institutes of Health. More information about CHM can be found at www.chm.net .
Parature is a complete web-based service request management system with customer self-service-on-the-Web capabilities. Parature’s eTicket module enables CHM’s employees to submit trouble tickets through a web-based support portal on the CHM Intranet site. Internal support representatives then track, route and manage these employee support requests. Employees can check on the status of their ticket via the web at any time. In addition, Parature makes it easy for organizations to publish customer support knowledge bases to the Web, allowing their employees to easily locate solutions online without needing personalized support each time they encounter a problem.
“We’re pleased to work with Parature as a key technology partner,” said James Cheng, president and CEO of CHM. “Government agencies routinely need to support thousands of employees via the Internet, and Parature provides an effective solution. We’re actively training our own staff in the features and benefits of Parature by using it as our employee support Intranet.”
“CHM represents not only a great client win, but also a powerful new sales channel for Parature,” said Ching-Ho Fung, chairman of Parature. “Their extensive reach into the government market and their reputation for service quality make them an outstanding partner. Our goal is to provide CHM with the best software and the best support to help make them as successful as they can be.”
Source: Parature