Colorado CustomWare Selects Parature for Online Support
Reston, VA (August 08, 2003) – Parature Inc., an innovator of online support software, today announced that Colorado CustomWare has selected Parature to power its support website. The announcement comes at a time when more and more small- and medium-sized businesses are choosing Parature to launch their first-ever online support initiatives. Parature’s hosted online support solution provides a high level of functionality and value for a relatively low price tag.
Colorado CustomWare, www.coloradocustomware.com, is a private company that provides appraisal assessment software to state and local governments nationwide. The company selected Parature after evaluating online support solutions from other vendors including RightNow Technologies and YellowFish Software.
Prior to selecting Parature, Colorado CustomWare did not provide an online support option to its customers. People using the company’s appraisal assessment software typically called into a toll-free phone number for support, or sent email to a support email address that was shared by several Colorado CustomWare employees. Response times to customer inquiries and the responses themselves varied greatly depending on who serviced the call.
With Parature, Colorado CustomWare is able to provide a consistent level of support to every customer by leveraging Parature’s web knowledge base and built-in ticket management system. By involving the customer more in solving problems, Colorado CustomWare is also gaining a better understanding of its market while controlling its own support costs.
“As a growing enterprise, we needed a consistent and cost-effective way to support customers going forward,” said Rich Graylin, Chief Operating Officer for Colorado CustomWare. “Parature provides the best value for the money when it comes to setting up online support operations. Our customers like our new support website, our staff is comfortable using the system, and our response times and quality of responses to customer inquiries have been improved. If we had to do it all over again, we would still select Parature in a heartbeat.”
Source: Parature