DBM Chooses Parature for Web-Based Support Solution
Reston, VA (September 09, 2002) – Parature, Inc., an innovator of online customer support software, today announced that DBM has selected Parature Web Service to power its internal sales support center on the Web. DBM, a division of The Thomson Corporation (NYSE: TOC), is the world’s leading provider of strategic human resource solutions in employee transition, retention, development, and selection.
DBM will use Parature to provide internal sales support to its global sales team. Founded in 1967, DBM has more than 225 offices in 47 countries. Parature will allow DBM’s account executives to share information and to request technical support from the company’s corporate technology support team. The initiative is designed to enhance DBM’s sales teams productivity while reducing internal support costs.
Parature is a complete service request management system with customer self-service-on-the-Web capabilities. Companies use Parature to organize, manage and respond to their customers’ support requests through email and customizable problem/solution forms (tickets). In addition, Parature makes it easy for companies to publish customer support knowledge bases to the Web, allowing their customers to locate solutions online without needing to request personalized support each time they encounter a problem.
“Parature is an ideal tool for internal sales support,” said Michael Martin, applications manager for DBM. “The same principles that make a great customer support system – ease-of-use, broad functionality, scalability – also make a great internal Intranet tool. In particular, the Parature eTicket module gives our team members around the globe an easy and effective way to request support for closing deals. We are actively evaluating other uses for Parature within DBM.”
“DBM and its parent company The Thomson Corporation are visionary in their creative use of technology to improve business performance,” said Ching-Ho Fung, chairman of Parature. “To be selected by DBM is an honor for Parature. We look forward to working with DBM and to continuing to refine our online support offering.”
Source: Parature