Florida State University Chooses Parature to Replace Remedy’s Technical Support Solution
Reston, VA (August 01, 2004) – Parature, a leading provider of on demand support software, announced today that Florida State University (FSU) has replaced Remedy with Parature’s Campus Support Solution. FSU’s technical department, which serves 38,000+ students, realized that Remedy’s support software was becoming difficult to use and costly to maintain. Looking for an alternative, FSU selected Parature for its flexibility, quick deployment time and ease of use. FSU implemented Parature’s knowledge base references, download functionalities, trouble ticket submission, survey functionalities and integrated contact management piece.
With the upcoming school year rapidly approaching, FSU needed a solution that could meet their requirements and be fully deployed within a month. “When Parature assured us they could deploy their solution in a matter of weeks, we assumed they were providing us with a marketing pitch to gain our business,” said Mike Barker, Director of User Services of FSU. “Parature delivered on their promise, and had us up and running in three weeks.”
Parature’s quick deployment, combined with its intuitive user interface, has resulted in immediate improved productivity. “The quick deployment has allowed us to see instantaneous results. Even with a member short in our support staff this year, we have been able to service more calls and increase our productivity by 20%,” said Barker.
“We are thrilled to add FSU to our expanding list of higher education clients,” said Duke Chung, CEO of Parature, “Institutions today are looking for on demand CRM success they can count on. They can’t afford to spend months implementing a solution, hiring additional staff to support that one application, or purchasing additional hardware to provide efficient support. They need results now, and at an affordable total cost of ownership.”
Source: Parature