Independent Research Report: Only Amdocs CES Earns ‘Strong’ Rating Across All Customer-Facing Business Processes
Amdocs CES tailored to fit communications industry unique needs, leading analyst firm reports
ST. LOUIS, March 17, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it was the only vendor to receive a “strong” rating in all eight important customer-facing business processes reviewed by leading analyst firm Forrester Research, Inc.
In the January 2011 “CRM Solutions For The Utilities And Telecommunications Industries” report, Forrester reviewed 24 CRM (customer relationship management) suite solutions in eight key cross-functional processes: customer management and billing; financial customer care and dispute management; service management; order management; dealer management; telecommunications order management; product management, including bundles; and customer financials management. Amdocs CES (customer experience systems) was the only product portfolio to receive a “strong” rating in all eight categories.
“Amdocs provides a CRM solution designed with communications companies in mind and tailored to fit the unique needs of the industry,” according to the report. Among the Amdocs CES solutions cited in the report are Amdocs OSS (operational support systems), Amdocs Billing Manager, Amdocs Device Care, Amdocs Ordering and Amdocs Retail Interaction Manager.
Amdocs’ CES solutions are designed to enable service providers to differentiate themselves via a simple, personalized and consistent experience across all channels. The company’s customers include some of the world’s largest service providers. Click here for a complete customer list.
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About Amdocs
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our Form 6-K filed for the first quarter of fiscal 2011 on February 8, 2011.
Source: Amdocs
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