Industry Leaders Gathered in Las Vegas for ParaFest ’08
Customers, Partners and Industry Experts from All Over the Globe Gathered to Hear Best Practices in Customer Service, Support and Help Desk
Vienna, VA (April 09, 2008) – Parature, a global leader in on-demand customer service software, announced today the success of their fourth annual users’ conference, ParaFest ’08 that was held April 2 – 4, 2008 at the Green Valley Ranch Resort, Spa & Casino in Las Vegas, NV. The innovative conference was the company’s largest users’ event yet bringing Parature customers from across the world to gain valuable knowledge from industry experts and thought leaders, while networking with colleagues and peers.
“ParaFest has given us an incredible venue to educate ourselves on industry best practices and trends, learn new techniques to improve our efficiency using Parature Customer Service(TM) software, and to socialize and exchange ideas with our industry peers,” stated Anne-Marie Bitman, Director of Customer Service at TMA Resources. “ParaFest is a great event and valuable resource for all Parature users.”
ParaFest ’08 featured an exciting mix of case studies, best practices workshops, and hands-on training sessions led by Parature customers and other industry experts. Attendees had the unique opportunity to exchange ideas and network with their peers as well as with Parature executives and staff. Attendees were able to take advantage of the Parature Solutions Center where users met with Parature experts to experience new products and learn best practice tips and techniques for using Parature software.
“We were thrilled to bring customers, partners, employees and other industry experts together for ParaFest ’08 in Las Vegas,” stated Duke Chung, Parature CEO and President. “ParaFest is a customer focused event, providing them the opportunity to share best practices and ideas with their peers, and is another example of Parature delivering the innovation and leadership that the industry and our customers have come to expect from us.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
Source: Parature