Japan’s Largest Multi-Play Provider J:COM Selects Amdocs for Customer Management and Upgrades Billing Systems to Support Future Growth
New products from Amdocs CES 7.5 and billing systems expansion will enhance customer experience
ST. LOUIS (May 21, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Jupiter Telecommunications (J:COM), Japan’s largest multiple system and channel operator, has expanded its relationship with Amdocs with the selection of new products from the Amdocs CES 7.5 product portfolio. J:COM will deploy Amdocs customer management and billing solutions to address its future growth and to manage its billing for multi-play products and services.
Amdocs is continuing their partnership with Sumisho Computer Systems Corporation, a local systems integrator, in this project. Together, Sumisho Computer Systems and Amdocs have been providing J:COM with a number of products and services including customer care and billing products for more than fifteen years. J:COM is a leading provider of cable television, high speed Internet access, telephony and mobile services through 23 managed franchises, 48 separate systems, and serves approximately 3.2 million subscribers.
“At J:COM, we are pioneering new products and services to deliver the most compelling customer experience,” said Tomoya Aoki, Managing Director and chief financial officer of J:COM. “J:COM’s long standing relationship with Amdocs and its innovative solutions will enable us to deliver operational and technical strategies for sustained growth and subscriber support across our business. We anticipate these new products will enable us to maximize the value of our customer interactions.”
J:COM will deploy a key product from Amdocs CES 7.5, Amdocs Smart Agent Desktop. This agent portal provides a unified agent desktop to manage all customer interactions regardless of where the information resides, and supports first-call resolution. The Amdocs Smart Agent Desktop will enable J:COM agents to respond quickly to service and information requests, and make recommendations for new services to its customers.
In addition, J:COM will upgrade its billing system to Amdocs CES Multi-Play Smart Pack billing. The combination of customer management products with Smart Pack Billing will enable J:COM to automate its order-to-cash process, and quickly and cost effectively deliver innovative bundles, pricing options and personalized offerings to its customers.
About Amdocs CES
Amdocs CES (customer experience systems) is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES Portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9 and May 12, 2009.
Media Contact:
Weber Shandwick
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs