Office Depot Supports Construction of New Stores with Parature’s On Demand Support Solution
Reston, VA (August 23, 2004) – Parature, an innovator of on demand customer support software, today announced Office Depot has selected Parature to support the construction and remodeling efforts of new stores nationwide. Parature’s on demand support solution will be used to track inventory and systemic issues, as well as act as a communication tool between the store management and Office Depot’s corporate offices. Office Depot customized their support solution to include Parature’s eTicket, eService, eDownload, eCustomer, eAsset and eReport modules.
With 900 stores in North America, Office Depot (NYSE:ODP) was in search of a solution that would support their expansion efforts nationwide. “With such a large initiative, proactive organized communication in an intuitive interface is vital to effectively complete a project on time and on budget. The Parature solution had just what we were looking for: a robust, yet easy to use, tool that would allow individual stores to support themselves anytime, anywhere,” stated Jeffrey Rosenholtz, M2 Project Manager at Office Depot.
“We are excited to add Office Depot to Parature’s growing client base, and be a part of their expansion efforts nationwide,” said Duke Chung, CEO of Parature. “We are seeing more large corporations, such as Office Depot, make the investment in the on demand support industry due to the substantial reduction of expense and complexity that traditional enterprise software implementations require. As a result, they incur lower upfront costs, and are up and running in a matter of days rather than months.”
Source: Parature