Parature 3.3 Makes Supporting Large Customer Bases Easy
Upgrade Delivers New eAccount Module, Improved Reporting Tools and Data Export Utilities
Reston, VA (October 17, 2002) – Parature, Inc., an innovator of online customer support software, today announced the availability of Parature 3.3. The latest Parature release delivers a number of enhancements that make it easier to support a large customer or employee base online. The upgrade provides a new eAccount management module, improved reporting tools and new data export capabilities, while maintaining the product’s reputation for ease-of-use.
Parature is a complete service request management system. Companies use Parature to organize, manage and respond to their customers’ support requests through email and trouble tickets. In addition, Parature enables companies to publish knowledge bases on the Web, allowing their customers to find solutions online without needing telephone support.
New features in Parature 3.3 include an account management module that provides a relational customer database, including company-level data, contact-level data, and service-level data. Customizable account fields make it easier to service and track customers with multiple departments or multiple individuals authorized to receive support. In addition, the ticket system within Parature is now more customizable and scalable.
“Parature continues to listen to its customers and deliver innovative solutions,” said Arthur Osmanov, Internet Architect of Philips Medcare. “Parature 3.3 provides more features while keeping our support processes very efficient and effective.”
Parature 3.3 also delivers improved export and security features. Parature clients may now export their knowledge base articles, customer account data, and customer ticket data to Microsoft Excel. In addition, Parature clients may now view all access record to their company’s service desk.
“Our goal is to provide a great online support solution at a reasonable price,” said Ching-Ho Fung, Chairman of Parature. “We sought to make Parature Web Service 3.3 more ‘enterprise-ready’ out-of-the-box, without losing our focus on ease-of-use.”
Parature 3.3 is available immediately on an annual subscription basis. As a hosted solution, Parature eliminates the need for companies to install and maintain their own hardware and networks for online customer support. Jump-start implementation packages, training and professional services are also available from Parature. For more information, please visit www.parature.com or send email to sales@parature.com.
Source: Parature