Parature 5 CRM Suite Enhances Support Team Productivity
Reston, VA (May 05, 2003) – Parature Inc., an innovator of online support software, today announced the availability of Parature 5. The latest release of the company’s flagship CRM suite includes a new group calendar and task manager, and an improved support site download manager. The new features and enhancements in Parature 5, which extend the product’s category-leading functionality, are designed to improve support team productivity and effectiveness.
Parature 5 features the new eActivity module, a group calendar and task manager that allows support teams to work together more efficiently and solve customer problems more effectively. Parature eActivity allows a company’s support team members to view personalized meetings, meeting invitations, and tasks, and allows managers to assign tasks to support staff and track task completion.
“Parature has enabled our customer support team to work more efficiently,” said Chris D’Errico, Vice President of Professional Services and Support for Idiom Technologies. “Our support reps spend less time responding to repetitive customer inquiries, and more time solving tougher customer issues. Parature also allows our support team to work more collaboratively, tapping into the knowledge of our entire team to solve problems faster.”
Parature 5 provides enhancements in other areas of the online support system. For example, the Parature eDownload module has been improved so that a support site manager can upload multiple documents to the support site simultaneously, saving time by reducing repetitive tasks. Within the Parature eService module, the core Web support portal, support site managers can now set expiration times for knowledge base items, ensuring that time-sensitive information can be communicated to customers and staff quickly, but reducing the risk of that information becoming stale on the support site. Other enhancements in Parature 5 include upgraded tracking, search and alert capabilities within the Parature eTicket module.
Parature 5 is available immediately on an annual subscription basis. As a hosted solution, Parature 5 eliminates the need for companies to install and maintain their own hardware for online support. Implementation packages, training and professional services are also available from Parature. For more information, please visit www.parature.com or send email to sales@parature.com .
Source: Parature