Parature Adds eProduct to Its Suite of Integrated On Demand Support Modules
Reston, VA (August 28, 2004) – Parature, a leading provider of on demand support software, announced today the immediate availability of their eProduct module. eProduct, Parature’s eleventh module, allows users to easily manage their product workflow, and update their customers on product availability and delivery status on demand. eProduct expands Parature’s support offering, which includes trouble ticket, knowledge base, asset management tool, contact management, a scheduling tool, online discussion boards, real-time chat sessions, and download, survey, and reporting capabilities.
Havok, developers of gameplay dynamics and physics solutions, has begun to utilize eProduct to customize the support they offer to their customers. “eProduct has become a central part of Havok’s customized support process,” stated Hugh Reynolds, Director of Professional Services at Havok. “The product catalog concept effectively manages information ownership, which in turn allows us to restrict how we expose certain information to specific customers.”
“eProduct offers an unlimited number of configurable fields to track a product’s lifecycle,” stated Calvin Lam, Chief Software Architect of Parature. “When integrated with our eService and eTicket modules, users can access key information on the products they own through a support portal, and view their trouble tickets based on the products they own. eProduct also restricts customers from accessing information on products that they do not own.”
With the addition of eProduct, Parature continues to offer the most complete support solution in the market today. “eProduct complements our current suite of modules, providing increased user capabilities and quick access to vital information,” commented Duke Chung, CEO of Parature. “Our solution is unique: we provide a suite of support modules and allow our customers to pick and choose which modules best fit their specific business needs. We are continually developing new modules to address the needs of our customers, solidifying us as the leading on demand support software provider.”
Source: Parature