Parature Announces ‘Best Practices In Customer Support’ Webinar Series
Industry Experts to Discuss Thought Provoking Industry Trends for Exceptional Customer Service
Vienna, VA (June 21, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, their sponsorship of the ‘Best Practices in Customer Support’ Webinar Series. The webinar series will be delivered by some of the industry’s leading minds and has been designed to serve as an educational and informational resource for organizations throughout various industry sectors to gain insight into customer support best practices that can be applied to improve support efficiency, reduce costs, and enable customer self-service.
Customer support industry experts, Sheryl Kingstone of The Yankee Group, Nancy Rubin of Florida Atlantic University, Michael Buckham-White of Premier Global Services, Paul Erickson of University of Nebraska – Lincoln, and Carlos Quezada of Meru Networks will focus on the current industry technology and trends that are key for organizations to streamline their support teams to provide exceptional customer service and support. Each session follows real-life customer scenarios focused on the challenges and issues customer support professionals face on a daily basis.
The Best Practices in Customer Support Webinar Series will include:
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“The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them”
Thursday, June 28, 2007 at 2:00pm EST
Presenter – Sheryl Kingstone, Director Enterprise Research – The Yankee Group
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“The Future of Great Service at Colleges and Universities – How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs”
Wednesday, July 25, 2007 at 2:00pm EST
Presenter – Nancy Rubin, Consultant, Small Business Development Group – Florida Atlantic University
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“The New Era in Customer Support in a Web 2.0 World. How to Enable Customer Self-Service and Reduce Calls and Emails By Up to 80%”
Thursday, August 23, 2007 at 2:00pm EST
Presenter – Michael Buckham-White, Director of Web Development – Web Sales – Premier Global Services
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“How University of Nebraska – Lincoln Set the Standard for Delivering Great Support for Their Faculty, Staff and Students”
Wednesday, September 26, 2007 at 2:00pm EST
Presenter – Paul Erickson, Academic Technology & Middleware Coordinator – University of Nebraska – Lincoln
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“World-Class Customer Support Techniques for Technology Organizations”
Wednesday, October 24, 2007 at 2:00pm EST
Presenter – Carlos Quezada, Sr. Technical Support Engineer – Meru Networks
“Parature is committed to helping organizations deliver superior customer service, not only through our powerful on-demand software, but also through this ‘Best Practices in Customer Support’ Webinar Series,” stated Parature CEO and President Duke Chung. “Parature has teamed up with several of the industry’s leading minds to deliver valuable and thought provoking insight into industry trends that will enable organizations to provide exceptional customer service and exceed their client expectations.”
Source: Parature