Parature Announces Integration with Microsoft Dynamics CRM
Parature to Deliver a Rich Customer Experience with Microsoft Dynamics CRM
Vienna, VA (December 10, 2009) –
Parature, a global leader in on-demand customer service software, announced today integration between its well-known customer service software suite and Microsoft Dynamics CRM. Parature’s integration, named ParaConnect for Microsoft Dynamics CRM Online, offers a customer service suite for Microsoft customers. This integration provides their customers with a one-stop shop for all their service and support needs, leading to greater all-around customer satisfaction.
“This new solution highlights how the flexibility of the Microsoft Dynamics CRM platform enables rapid innovation from Microsoft partners like Parature,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft Corp. “The combined solution provides a great customer experience for new and experienced users alike.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
“As a leader in on-demand customer service software, we are delighted to enter into a partnership with such a distinguished company as Microsoft, a proven leader in online CRM solutions” said Parature Founder and Chief Strategy Officer, Duke Chung. “Parature continues to develop partnerships and integrations that improve the efficiency of customer support and the customer experience. ParaConnect for Microsoft Dynamics CRM Online opens a new world of visibility and intelligence for organizations and reflects the commitment we have to our partners and customers’ success by providing the smartest, most efficient way for businesses to deliver great customer experiences.”
To learn more about this integration, please email microsoftintegration@parature.com.
About Parature
Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Industry-leading, Web-based Parature Customer Service(TM) software provides customer service organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. With more than 10 years experience, Parature serves organizations in a wide variety of industries worldwide and helps support nearly 20 million end users. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Today, the Parature name is synonymous with innovation and value in Web-based customer service software, strategies and best practices. Parature is headquartered in Vienna, Virginia with offices in San Francisco and the U.K. For more information, visit www.parature.com or follow @parature on Twitter.
Media Contact
Dayna Tenorio
Parature, Inc.
+1-703-564-7758 x1170
dtenorio@parature.com
www.parature.com
Source: Parature