Parature Best Practices Webinar Explores World-Class Customer Support Techniques
Industry Thought Leader Carlos Quezada to Discuss the Top 10 Support Techniques for Technology Organizations
Vienna, VA (October 24, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, that it will sponsor a free webinar offering customer support professionals tips and techniques for increased effectiveness within their support teams. The webinar entitled “World-Class Customer Support Techniques for Technology Organizations” will be held on Wednesday, October 24, 2007 at 2:00pm EST. To register for the webinar, please visit www.parature.com/res_webinars.aspx.
Organizations, today, have to be at the top of their game when it comes to supporting their customers. The support challenges are numerous and the results of sub par support can be devastating. Customers demand quality service and if they don’t receive the exceptional support they expect, it can be the differentiator from you and your competitors. Customer support can ‘make or break’ an organization; customer memory is long and organizations are only as good as the support they provide. Additionally, customers who receive superior support from an organization are more likely to find value in the product or service that organization provides and will happily pay more for their products and services, thereby enabling support departments to become revenue generators and thus demonstrating their strategic value to the organization. “World-Class Customer Support Techniques for Technology Organizations” will feature Carlos Quezada, Technical Support Manager – Meru Networks. Carlos will share his knowledge and experience of the support challenges that his organization faced, their customer support goals, and how they met those goals by leveraging technology that empowered them to enable customer self-service; increase the efficiency and effectiveness of their support team; become a revenue generator, and ultimately provide world-class customer support.
This webinar is the fifth of the monthly Parature “Best Practices in Customer Support Webinar Series” designed to serve as an educational and informational resource for organizations throughout various industry sectors to gain insight into customer support best practices that can be applied to improve support efficiency, reduce costs, and enable customer self-service. Each session follows real-life customer scenarios focused on the challenges and issues customer support professionals face on a daily basis.
Source: Parature