Parature CEO and President Opens ParaFest ’09 with General Session Welcome Address in Las Vegas, Nevada
Duke Chung Announces Exciting New Products and Welcomes Customers, Partners and Prospects to Paratureâ??s Worldwide Usersâ?? Conference
Vienna, VA (May 04, 2009) – Parature, a global leader in on-demand customer service software, announced today that Parature CEO and President, Duke Chung delivered the conference opening welcome address during general session of ParaFest ’09, the company’s fifth and largest annual users’ conference. ParaFest ’09 began Tuesday, April 28 and continued through Thursday, April 30, 2009 at the Red Rock Casino, Resort & Spa in Las Vegas, NV. This innovative conference united Parature users from across the world to gain valuable knowledge from industry experts and thought leaders, while networking with colleagues and peers.
Mr. Chung’s charismatic and energetic welcome address delivered an overview of Parature milestones, the unveiling of Parature Spring ’09 and what to expect from this year’s users’ conference. Specifically, he spoke of the all new and completely redesigned Parature Chat(TM), innovation in the new world of social media, including a Parature Twitter integration and iPhone application, as well as an important new customer feedback feature.
Mr. Chung stated “We are excited to have brought our customers together here in Las Vegas for ParaFest ’09, providing a unique opportunity to gain insight into service and support professional best practices and industry trends, how you can leverage your investment in Parature products to streamline operations and improve business performance, as well as a preview of Parature’s vision for the year ahead.” Duke further stated, “Our customers spoke and we listened, incorporating their requests into our Spring ’09 release. Parature is committed to the success of our customers and we are dedicated to providing the smartest, most efficient way for you to serve, support, retain, engage with and maximize the value of every one of your customers. We will continue to set the standard for service and support teams worldwide by listening to our customers and bringing the most innovative products to market.”
ParaFest ’09 featured an exciting mix of hands-on training sessions, best practice discussions, customer success stories, and software optimization opportunities led by Parature professionals, customers and other industry experts. Attendees had the unique opportunity to exchange ideas and network with their peers, as well as with Parature executives and staff. Additionally, Parature users were able to take advantage of the Parature Solutions Center where they met with Parature experts to experience new product features and learn new tips and techniques for using Parature Customer Service(TM) software.
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
Source: Parature