Parature CEO Duke Chung Featured Panelist at Executive Biz Customer Strategies Event
Chung to Reveal Latest Customer Support Tactics and Technology
McLean, VA (February 21, 2006) – Parature, provider of award winning, on demand customer support software, announced today that CEO Duke Chung will be a featured panelist at the Gaining and Retaining Customers: Tips and Tactics from the Experts event being hosted by Executive Biz, a weekly digital magazine written exclusively for business executives in the Greater Washington D.C. area. The event is being held Wednesday, February 22 from 7:30-9:30 AM at the Hilton hotel in McLean, Virginia.
Mr. Chung will be discussing what is, and what is not, working for customer support departments, as well as giving tactical advice on measuring the effectiveness of your customer service efforts and strategies for establishing a consistent, branded customer experience. Mr. Chung will also reveal information on new technologies that help to manage and optimize customer support within organizations, with the ultimate goal of increasing customer satisfaction and retention rates.
For information on where to hear Parature experts discussing topical issues regarding customer support technologies and optimizing the customer experience, please visit http://www.parature.com/res_events.aspx.
Source: Parature