Parature Launches Industry’s Most Revolutionary On-Demand Customer Support Software
Parature Fall â??07 is Embraced by Customers All Over the Globe in the Industryâ??s Most Highly Anticipated Product Release
Vienna, VA (December 03, 2007) – Parature, a global leader in on-demand customer support and help desk software, today announced the launch of Parature Fall ’07, the latest version of its award winning customer support software. Parature Fall ’07 delivers maximum visibility and productivity to customer support professionals, making it easier than ever for them to exceed their customers’ expectations more profitably.
“We are continuing to set the standard for support organizations worldwide with our commitment to bring the most ground-breaking customer support software to market,” stated Duke Chung, Parature CEO and President. “Parature Fall ’07, our most innovative product release to date, is just another example of Parature’s commitment to provide the smartest, most effective way for organizations to support their customers.”
The Parature Fall ’07 release promises to empower support organizations with the ability to keep up with daily activity more easily, build more interactive solutions for customers, and ensure that individuals and systems in other departments are up-to-date on the health of their customers. Fall ’07 is the culmination of months of dedicated research and solicited customer feedback, resulting in the most innovative Parature release to date. Parature Fall ’07 includes over 100 new exciting changes and enhancements including ‘Parature API’ which will provide seamless interaction between Parature support software and other critical systems and ‘Parature Video’ which will enrich the customer self-service experience.
Parature API
A secure, public, REST-based XML Application Programming Interface (API) will provide seamless interaction between Parature support software and other critical systems, improving customer support with increased visibility between systems. The Parature API will enable integrations with the Account, Asset, Customer, Download, Knowledge Base, Product, and Ticket modules.
Parature Video
Parature is the first vendor in the customer support industry to enable organizations to embed video in their download center and knowledge base articles. Parature video allows organizations to enrich their customers’ self-service experience with high impact, multimedia video.
Parature RSS
Web feeds provided in RSS 2.0 format for the Parature Account, Asset, Customer, Download, Knowledge Base, Product, and Ticket modules will increase the visibility of new activity, keeping organizations up-to-date on the health of their customers and increasing responsiveness.
Parature Download – 100 MB Downloads
Enables organizations to expand their self-service content and provide more useful files to their customers with the technology to upload 100 MB files to the Download module.
Parature Elements
This selection of ready-to-use desktop and browser-based tools for use with Parature software will help to increase communication and efficiency within support organizations.
Parature Sandbox
This independent sandbox, with access to a copy of an organization’s Parature Service Desk and full API functionality, will allow support departments to test and fine tune new integrations, rules, alerts, SLAs, and updates to their support portal style sheet before rolling them out ‘live’, maximizing responsiveness and ensuring success before moving to their live system.
Parature Service Desk – Enhanced User Interface
The completely updated user interface on the Parature Service Desk enables easier navigation with a more streamlined ‘look and feel’ of toolbars, tabs, and folders, as well as, extended browser support for Firefox.
Firefox Browser Support
Compatibility with Firefox on Mac OSX, Windows XP and Windows Vista enables more flexibility and choice when using Parature software.
Parature Ticket – Time Sensitive Alerts Criteria Preview
This preview displays a textual viewing of the logical criteria configured for the alert, ensuring accuracy prior to saving.
With Parature’s Software-as-a-Service (SaaS) model, customers experience a seamless transition to Fall ’07, with no software to download or IT involvement required. All Parature customers have been upgraded and are using Parature Fall ’07 today!
Source: Parature