Parature Product Manager to Present at The First Wednesday Roundtable
Matthew Tippets to Speak on â??Brainstorming: The Customer as Innovatorâ?? at Voice of the Customer Retreat
Vienna, VA (October 06, 2008) – Parature, a global leader in on-demand customer service software, announced today that Parature Product Manager, Matt Tippets will be presenting at The First Wednesday Group ‘Voice of the Customer Retreat.’ The First Wednesday Group is an executive roundtable for services and support leaders produced by Fred Van Bennekom – Principal – Great Book Consulting, Jeffrey Tarter – Executive Director – Association of Support Professionals, and Phil Verghis – Principal – The Verghis Group. This voice of the customer retreat will focus on how to do a better job of understanding your customers and communicating their message to the rest of your company. Mr. Tippets’ presentation entitled “Brainstorming: The Customer as Innovator” will discuss how an idea-sharing forum can inspire fresh ideas and build more trust with users. The event will be held at The International in Bolton, Massachusetts on Tuesday, October 7, 2008 and the session will take place from 1:00 to 1:45pm.
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
Source: Parature