Parature Promotes Ben Martin to Vice President of Customer Care
Vienna, VA (September 25, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today the appointment of Ben Martin to Vice President of Customer Care. Mr. Martin will continue to oversee the superior technical support that Parature provides to its global customer base, in addition to his responsibility for leading the development of new support offerings for Parature customers and partners.
“Parature serves a vast market, has the industry’s highest renewal rate and is growing faster than planned,” stated Duke Chung, Parature CEO and President. Ben has proven expertise and success making our customers exceedingly happy and has demonstrated his ability to lead and motivate his team. Parature’s innovative on-demand support software, combined with Ben’s sound customer support and leadership experience will further distinguish us as the market leader, not only in the software we provide, but in the support we deliver.”
Preceding his appointment to Vice President of Customer Care, Mr. Martin served as Parature’s Director of Support for the past four years. Prior to joining Parature, he was the Director of Investor Services at The Morino Institute Netpreneur Program, an organization dedicated to helping entrepreneurs in the Greater Washington, DC area grow their technology businesses. During his four years at The Morino Institute, he worked with investors and entrepreneurs to identify early-stage funding opportunities within the Mid-Atlantic region. Mr. Martin also served as a technology analyst with the Advanced Technology Department of the American Chemical Society.
Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their customers by enabling customer self-service, increasing customer retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.
Source: Parature