Parature Releases eSurvey – Allowing Organizations to Measure User Satisfaction in Real-Time
New Survey Tool Adds Another Communication Avenue Parature Provides for Supporting End Users
Reston, VA (January 29, 2004) – Deepening the experience of the end user, Parature, the leader in online support software, today announced the release of eSurvey to its suite of support modules. eSurvey broadens Parature’s support suite, which includes contact management, trouble ticket, knowledge base, forum, chat and reporting capabilities. By adding a new Survey module, Parature provides support professionals an easily automated delivery of key end user evaluation metrics, adding yet another tool for improving user satisfaction. The new eSurvey module is available immediately.
eSurvey allows Parature clients to quickly create a survey, send to target audiences, and measure user satisfaction in real-time. “Understanding the importance of user satisfaction, we developed a tool to capitalize on communicating with the end user in a manner that is easy to develop and measure,” stated Duke Chung, Parature CEO. “Our customers are using eSurvey in several manners, from setting up customized rules for sending automated online surveys immediately after each trouble ticket is resolved, to proactively sending out surveys for research and development of new products,” continued Chung.
Recognizing each client is unique in how they communicate with their end users; Parature designed eSurvey with several template options, as well as developed the module to be fully customizable. eSurvey allows Parature clients the ability to both match their survey designs to the look and feel of their organization with Parature’s Design Builder, or the ability to edit their own HTML for absolute control. eSurvey also offers several question types and data validation options, while giving the client the ability to choose from a range of question types and control the format in which the survey users enter data for each question.
Continually growing, Parature serves industry leaders such as Hewlett Packard, Philips Medcare and Blackboard. Through its suite of products, Parature improves your customer satisfaction and confidence through providing critical self servicing information on a 24×7 basis via the web, resulting in reduction of inbound support load and therefore reducing customer support costs.
Source: Parature