Parature Releases Industry’s Most Comprehensive Online Support Software
Parature 3.5 Is First Product to Integrate Self-Service, Discussion Boards, Tickets, Email, and Chat Into One Seamless Package
Reston, VA (January 06, 2003) – Parature, Inc., an innovator of online support software, today announced the availability of Parature 3.5. Topping the list of enhancements in the latest Parature release is the new eForum module, a threaded discussion board where members of a customer or employee community can support each other with suggestions, advice and solutions. Parature Web ServiceT is the first commercial software to integrate self-service, discussion boards, tickets, email, and chat into one seamless product for customer support management.
“Parature 3.5 is a product fueled by customer demand and innovation,” said Duke M. Chung, Chief Executive Officer of Parature, Inc. “Our customers told us they were tired of piecing together the different tools required to make a great support Web site, so we focused our development effort on bringing together the most useful support tools into one easy-to-use package. We’re excited about both the product and the relationships we’ve built with our customers along the way. This release is a real win for the whole Parature community.”
The new Parature eForum discussion board module embraces the concept of user groups and injects the peer-to-peer support model into the Parature solution. For decades, user groups have been important in the maintenance and growth of strong customer communities and strong brands. Now, Parature customers can leverage the Web not only to support their customers directly, but also to enable their customers to help support each other in interactive discussion forums.
Parature is the first vendor to integrate discussion forums into a comprehensive and affordable online support package for the mass market. Parature focuses on ease-of-use and seamless integration of the self-service, discussion board, ticket, email, and chat modules. In a Parature-powered support portal, a user can browse a knowledge base for a helpful article, then join fellow customers in an online discussion about that article, and then if necessary, contact the company directly for additional support.
By providing as many self-service and peer support options as possible, Parature customers cultivate strong customer communities and strong brands, in addition to lowering their own support costs. In addition to the new eForum discussion board module, Parature 3.5 delivers a number of minor enhancements throughout the product.
Parature 3.5 is available immediately on an annual subscription basis. As a hosted solution, Parature eliminates the need for companies to install and maintain their own hardware and networks for online support. Jump-start implementation packages, training and professional services are also available from Parature. For more information, please visit www.parature.com or send email to sales@parature.com .
Source: Parature