Parature Releases Industry’s Most Powerful Customer Service and Support Software
Parature Spring â??08 Empowers Organizations With over 100 Enhancements and Updates
Vienna, VA (April 28, 2008) – Parature, a global leader in on-demand customer service software, announced today the launch of Parature Spring ’08, the latest version of its award winning customer service and support software. Parature Spring ’08 delivers improved usability and efficiency to customer support professionals, enabling them to continue providing the service and support their customers expect.
“Parature continues to set the standard for support organizations worldwide with our commitment to bring the most innovative customer service and support software to market,” stated Duke Chung, Parature CEO and President. “Parature Spring ’08 reflects the dedication we have to our customers’ success, delivering numerous feature enhancements and updates, and is just another example of Parature’s commitment to provide the smartest, most efficient way for organizations to serve and support their customers.”
Parature Spring ’08 is the culmination of months of dedicated research and solicited customer feedback. This release delivers a multitude of feature enhancements and updates, plus a new integration that will offer organizations a phone support channel to enhance their customer’s support experience. Parature Spring ’08 includes over 100 enhancements and updates including:
Service Desk Usability Enhancements
Increase efficiency and reduce the number of clicks with locked toolbars on results and details pages, better organization of support representatives names when assigning tickets, improved system messaging and many other advancements to enhance the effectiveness of your service and support team while working in the Parature Service Desk.
New Rich Text Editor
This powerful and flexible rich text editor enables you to format comments and knowledgebase articles quickly and professionally, including features such as table editing capabilities, a user friendly right-click editing menu, and improved HTML handling.
Parature Premium Reporting With Real-Time Data
Experience real-time data for Premium Reporting, empowering you with information you need when you need it, allowing you to get updates on critical support issues and metrics throughout the day.
New Executive Summary Report
This Premium Packaged report enables you to bring key members of your organization the information they need regarding organizational performance using real-time data.
Interactive Voice Response (IVR) Integration
Offer an integrated phone support channel to your customers using the ready-to-implement Parature Element for Angel.com. This Element provides a direct connection between your Parature software and Angel.com’s IVR software. This IVR channel can be used to appropriately route callers and to create tickets over the phone.
Enhanced Parature API and Parature RSS
Experience the new feature enhancements to Parature API for increased efficiency and ease of use. The updated API offers usability enhancements for sorting lists of results, a variety of relative date ranges for use in queries, more robust query options using ‘IN’ statements, the ability to query for your Service Desk Views and more. These changes will allow you to more easily access the information you need from the Parature API and Parature RSS.
View Customer Profile from Parature Chat(TM)
Experience better communication with your customers using the new feature enhancement to Parature Chat(TM). The feature allows representatives to quickly access a customer’s profile without leaving the Chat module, enabling them to view the entire Customer Profile during their chat session to assist in the service and support experience.
With Parature’s Software-as-a-Service (SaaS) model, customers experience a seamless transition to Parature Spring ’08, with no software to download or IT involvement required. All Parature customers have been upgraded and are using Parature Spring ’08 today!
Source: Parature