Parature Reports 2005 Best Year Ever, Plans Activities to Continue Momentum in 2006
Record customer retention rate, business and industry accolades and significant client additions set stage for 2006
McLean, VA (February 06, 2006) – Parature, provider of award winning, on demand customer support software, announced today that the company demonstrated significant growth and momentum in the on demand customer support market in 2005, and is planning activities to continue its positive movement in 2006. The company achieved a customer retention rate of 98.5% for 2005, the highest documented level in the customer support software industry. This extraordinary retention rate is indicative of Parature’s strategy for long term growth and success, including building easy-to-use solutions from a customer centric point of view and incorporating feedback from clients into the software, services offered, and methods of delivery to form a continuous closed-loop innovation process.
Although the company remains focused on the small to mid-size business market, with new customers including CenterStone Technologies, Outtask and PeopleAdmin joining their client community during 2005, Parature also secured several new customers in the large business market. ATI Technologies, EPI-USE, Florida State University, Houghton Mifflin, Thomson and JAMDAT Mobile are just a few of the large enterprises that chose Parature over solutions from RightNow Technologies, Salesforce.com, Siebel, eGain, Remedy, Intuit, Peregrine Systems, NetSuite and others.
Parature’s business and product achievements were acknowledged in 2005 by highly regarded industry analysts and media sources, including Beagle Research Group’s 2004 CRM WizKids Award, SearchCRM’s 2004 Product of the Year Award, being a finalist for Northern Virginia Technology Council’s Hot Ticket Award and being named one of the 50 Best Places to Work in Greater Washington DC by Washington Business Journal.
Parature recognized the customer support achievements of clients ATI Technologies and Angel Learning with Customer Centric Awards in October during ParaFest ’05, the company’s second annual user conference. Upon surveying the end user clients of several Parature customers, it was clear that both ATI Technologies and Angel Learning were exceeding their customer’s expectations, had high client satisfaction levels and are using Parature’s software in innovative ways to solve customer support and help desk challenges.
As Parature looks ahead to 2006, it plans to capitalize on its momentum by taking its technology, customer support experts and client best practices on the road during the Nationwide Tour of Customer Support. The tour visits seven major U.S. cities, beginning in Washington, DC on February 14. For more information on these events, please visit http://www.parature.com/res_events.aspx
To view news coverage, awards and announcements regarding Parature’s ongoing success, please visit http://www.parature.com/abo_news.aspx
Source: Parature