Parature Showcasing Campus Support Solution at Educause 2006 Conference
Easy-to-Use Software Powers 24×7 Assistance for Higher Education Students, Faculty and Staff
Vienna, VA (September 21, 2006) – Parature, provider of award-winning, on-demand customer support software, announced today that the company will be showcasing its Campus Support Solution at the EDUCAUSE 2006 conference, being held October 9-12, 2006 in Dallas, Texas. In use at over 100 educational institutions, Parature’s Campus Support Solution enables support personnel to assist students, faculty and staff 24 hours a day, seven days a week on campuses including Florida State University, Indiana State University and The Wharton School of the University of Pennsylvania.
Parature’s Campus Support Solution provides all of the tools necessary to keep campus support running smoothly, including a customized online portal to match the look and feel of an institution’s website, numerous self-service options such as ticket submission and tracking, a knowledge base, and online discussion forums. In addition, robust reporting and analytics capabilities, reaching across all data within the application, enable support managers to track important metrics and trends, as well as demonstrate success to others anytime through easily created graphs and charts.
“We selected Parature due to its easy customization tools, the fact that it is a web-based help desk software solution, its high cost effectiveness, and great staff. Overall, we’ve been very pleased,” said Danielle Faison, Director, Distance Learning Services, Capitol College.
Hosted by EDUCAUSE, a nonprofit organization advancing higher education by promoting the intelligent use of information technology, EDUCAUSE 2006 offers attendees a variety of ways to gather information, engage with peers in the higher education IT community, and hear from leading figures in the field.
For more information on Parature’s Campus Support Solution, please visit booth 942 in the EDUCAUSE 2006 exhibition hall, or visit http://www.parature.com/campus.aspx
Source: Parature