Parature Webinar Explores Best Practices in Customer Support in a Web 2.0 World
Industry Thought Leader Michael Buckham-White to Discuss How to Leverage Technology to Enable Customer-Self-Service and Reduce Calls and Emails by Up to 80%
Vienna, VA (August 14, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, that it will sponsor a free webinar offering customer support professionals tips and techniques for increased effectiveness within their support teams. The webinar entitled “The New Era in Customer Support in a Web 2.0 World – How to Enable Customer Self-Service and Reduce Calls and Emails by Up to 80%” will be held on Thursday, August 23, 2007 at 2:00pm EST. To register for the webinar, please visit www.parature.com/res_webinars.aspx.
Customer support teams, today, face numerous challenges within their organizations including, pressure from executive management to reduce costs, increase customer satisfaction ratings and improve customer retention. To effectively manage customer service representatives and facilitate optimal performance, while simultaneously providing customers with the quality of service they demand, organizations must leverage technology to enable 24/7 customer self-service and reduce the number of calls/emails to their support teams. Additionally, organizations must engage their customers and solicit feedback to determine satisfaction and to stay abreast of the issues most important to their customers. “The New Era in Customer Support in a Web 2.0 World – How to Enable Customer Self-Service and Reduce Calls and Emails by Up to 80%” will feature Michael Buckham-White, Director of Web Development – Web Sales – Premier Global Services. Michael will share his knowledge on how to leverage technology to enable customer self-service; to increase the efficiency and effectiveness of support teams; and provide world-class customer support.
This webinar is the third of the monthly Parature “Best Practices in Customer Support Webinar Series” designed to serve as an educational and informational resource for organizations throughout various industry sectors to gain insight into customer support best practices that can be applied to improve support efficiency, reduce costs, and enable customer self-service. Each session follows real-life customer scenarios focused on the challenges and issues customer support professionals face on a daily basis.
Source: Parature