Parature Webinar Explores Delivering Great Support in Higher Education
Industry Thought Leader Paul Erickson to Discuss How the University of Nebraska Set the Standard for Delivering Great Support to Faculty, Staff and Students
Vienna, VA (September 26, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, that it will sponsor a free webinar offering higher education customer support professionals tips and techniques for delivering great service across the campus. The webinar entitled “How the University of Nebraska – Lincoln Set the Standard for Delivering Great Support to Their Faculty, Staff and Students” will be held on Wednesday, September 26, 2007 at 2:00pm EST. To register for the webinar, please visit www.parature.com/res_webinars.aspx.
Colleges and universities, today, face a generation of ‘tech savvy’ students, faculty and staff who expect immediate results and instant gratification. These institutions often have limited support resources and are challenged to implement an affordable, effective solution that will meet the technical and on-demand needs of both the campus community and the support department. To optimally support students, faculty and staff within this environment support calls and email must be reduced and self-service with 24/7 online support must be enabled. “How the University of Nebraska – Lincoln Set the Standard for Delivering Great Support to Their Faculty, Staff and Students” will feature Paul Erickson, Academic Technology & Middleware Coordinator – University of Nebraska – Lincoln sharing his insight and discussing solutions to the common support challenges experienced by colleges and universities today.
This webinar is the fourth of the monthly Parature “Best Practices in Customer Support Webinar Series” designed to serve as an educational and informational resource for organizations throughout various industry sectors to gain insight into customer support best practices that can be applied to improve support efficiency, reduce costs, and enable customer self-service. Each session follows real-life customer scenarios focused on the challenges and issues customer support professionals face on a daily basis.
Source: Parature