Parature Webinar Explores Integrated Phone Support Channel for Improved Productivity
Establish a Direct Connection between Parature Customer Service Software and Angel.comâ??s Interactive Voice Response (IVR) Software
Vienna, VA (July 28, 2008) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar offering customer service and support professionals insight into the advantages of integrating their Parature Customer Service(TM) software with Angel.com’s Interactive Voice Response (IVR) software. The webinar entitled “Provide a Direct Connection between Your Parature Software and Angel.com’s Interactive Voice Response (IVR) Software” will be held on Wednesday, July 30, 2008 at 2:00pm EDT.
Business pressures demand that organizations meet the high expectations of their customers by delivering first class service and support. With the power of Parature Customer Service software and Angel.com’s IVR software they can enhance their customers’ experience, enabling them to proactively manage their accounts via phone self-service. Implementing innovative technology, such as an integrated phone support channel, can greatly improve the productivity of support teams through better agent utilization, shorter call times and reduced costs. Delivering the best, most complete customer service experience is a key factor for customer retention and loyalty.
“Provide a Direct Connection between Your Parature Software and Angel.com’s Interactive Voice Response (IVR) Software” will feature Josh Abich, Senior Account Executive – Angel.com. Josh will provide valuable insight into Angel’s technology and how this integration empowers organizations with the ability to phone-enable Parature’s suite of service and support software offerings. The integration offers support centers and their customers phone-based access to manage the Parature application including, routing entitled calls to available representatives, enforcing phone-based Service Level Agreements by automatically verifying support plans and deflecting non-entitled callers, and enhancing the caller experience with phone self-service.
Parature’s webinars are designed to serve as an educational and informational resource for organizations, throughout various industry sectors, to gain insight into current offerings, integrations, and customer support best practices that can be applied to help them more efficiently serve, support, retain, engage with, and maximize the value of every customer.
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
Source: Parature