Second Annual Parature Legend Maker Awards Presented at ParaFest ’09
IGN and Huddle Recipients of Parature Excellence Award for Customer Service and Support
Vienna, VA (May 07, 2009) – Parature, a global leader in on-demand customer service software, announced today that leading Internet media and services provider, IGN, is the recipient of the Parature Legend Maker Award for “Best Overall Use Case,” and secure online workspace provider, Huddle, is the recipient of the Parature Legend Maker Award for “Best Cost Savings.” This award for excellence in customer service and support was presented at Parature’s fifth annual users’ conference, ParaFest ’09, held April 28 – 30, 2009 at the Red Rock Casino, Resort & Spa in Las Vegas, NV. This innovative conference united Parature users from across the globe to gain valuable knowledge from industry experts and thought leaders, while networking with colleagues and peers.
“I’m such a fan of Parature and so happy to be their client – they are the vendor that I respect the most in my day to day activities – so it’s a really big honor to receive the Parature Legend Maker Award for Best Overall Use Case,” said Chris Henderson, Senior Manager, Customer Service, IGN Entertainment. “Our organization has millions of customers and 200,000 visitors to the support portal each month with a self-service rate of ninety-two percent. Parature Customer Service Software enables us to manage all of our support needs in one integrated suite.”
“It’s a privilege to have won the Parature Legend Maker Award for Best Cost Savings,” states Jon Landau, Head of Customer Service, Huddle.net. “Through the use of effective self-service technology and Parature’s SLA implementation, our organization has been able to support a fast growing user base without increasing CSR headcount. We continue to maintain above a ninety-nine percent self-service rate, allowing surplus support budget to be spent elsewhere bringing in new customers and raising the profile of the Huddle brand. Parature Customer Service software has allowed the Huddle.net Customer Support team to now be viewed as a profit centre, which is key to a growing business in a tough economic climate.”
“We are proud to have presented the 2009 Parature Legend Maker Awards to IGN Entertainment and Huddle,” stated Duke Chung, Parature CEO and President. “Their stories of customer self-service and cost savings are a true testament to the power of effective self-service and system self management. IGN and Huddle have proven they are dedicated to providing their customers with the smartest, most efficient customer service and support possible.”
ParaFest ’09 featured an exciting mix of hands-on training sessions, best practice discussions, customer success stories, and software optimization opportunities led by Parature professionals, customers and other industry experts. Attendees had the unique opportunity to exchange ideas and network with their peers, as well as with Parature executives and staff. Additionally, Parature users were able to take advantage of the Parature Solutions Center where they met with Parature experts to experience new product features and learn new tips and techniques for using Parature Customer Service(TM) software.
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
Source: Parature