Sigmetrix Selects Parature Customer Service(TM) Software
Parature Enables Leading Software Developer to Provide Efficient 24/7 Customer Support
Vienna, VA (April 07, 2009) – Parature, a global leader in on-demand customer service software, announced today that Sigmetrix has selected Parature Customer Service(TM) software to efficiently manage their customer service and support. Sigmetrix is the leader in providing precise, easy-to-use mechanical variation analysis and tolerance optimization software – CETOL 6 Sigma.
Sigmetrix’s software works with three of the top mechanical CAD systems in the world and therefore supports numerous customers and resellers, according to Jeff Brueggeman, Director Operations. Their need for an on-demand software application arose from a need to have a much more robust system for providing customer service and support. Their existing application did not allow them to understand or adequately respond to the types of customer requests – problems, enhancement requests, or license requests – they were receiving. Parature Customer Service(TM) software offers Sigmetrix valuable insight into the trends and the types of requests they receive, enabling them to effectively plan for their customer support needs.
“Implementing Parature software provides us with the ability to efficiently mange our support requests and processes, stated Mr. Brueggeman. “It helps us to really understand the data and trends to determine what information we may need to communicate in our literature, as opposed to the training process or vice versa. Furthermore, the easy-to-use Parature software will enable us to easily populate and maintain our knowledgebase, providing our customers and resellers with the most up-to-date information.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature Customer Service(TM) software modules allows organizations to effectively manage all of their support needs without additional hardware, software and IT expenses. Parature integrates everything in one dynamic, unified system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
“Software organizations will be consistently challenged to effectively manage customer support requests and increase brand loyalty,” said Duke Chung, Parature President and CEO. “Parature is leading the way to provide these organizations with the smartest, most efficient way to streamline and strengthen ongoing customer communication; increasing retention and improving the overall effectiveness of their support teams.”
Source: Parature