TELECA MAKES CLEARER GLOBAL CONNECTIONS WITH NETSUITE CRM+
San Mateo, CA., LONDON and Malmö, (SWEDEN) (May 20, 2008) – NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites that provide Accounting / ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce software for small businesses, medium-sized organizations and divisions of large companies, today announced that Teleca AB (OMX Stockholm: TELC B), a leading developer of software solutions for the international mobile telecommunications industry, has entrusted its global human resources management to the NetSuite CRM+ solution. With the business visibility provided by NetSuite’s on-demand Customer Relationship Management solution, NetSuite has become the trusted source of software application suites to provide the necessary infrastructure for Teleca’s resource planning and development. This enables Teleca to make more effective hires and plan professional development curricula for its 1,600 engineers. For more information about the success story of Teleca, please visit www.netsuite.com/teleca.
With NetSuite CRM+, the complex reporting relationships Teleca employees have with both local and global functional managers are clearly recorded, allowing Teleca to run the appraisal process using cross-country reporting lines. The NetSuite solution took less than four months to implement.
As demand for mobile telecommunications services continues to climb, so too do the demands for Teleca’s services. As a premier provider of custom software solutions and technological integration to the world’s top wireless networks, Teleca has grown accordingly, and now has engineering and professional staff in various offices across 11 countries. This rapid growth lead to employee assessment and evaluation processes becoming regionalized and inconsistent. Company leadership called for a globalization initiative, and human resource management integration was a key component of the plan.
“Knowing the capacity and capabilities of our people is most important, so it was extremely important to have a global view of our resources,” said Lisbeth Hald, senior vice president of global HR at Teleca. “That’s where NetSuite came into the picture and it has been a perfect fit for us.”
Needing business management software which was both flexible enough to support a global organization with complex lines of reporting, and user friendly enough to be deployed rapidly and used by the entire company without extensive, costly training, Teleca quickly latched on to NetSuite CRM+. The company’s global matrix of employee relationships was easily mapped inside the NetSuite solution without a need for expensive customization.
NetSuite’s renowned flexibility via its SuiteFlex platform is proving invaluable to Teleca, as the company adopts a new ERP and sales system which will share data with the NetSuite HR database. Because NetSuite CRM+ is equipped to manage sophisticated layers of permissions and data access, managers and leaders can easily be authorized to view only the records of their subordinates and other employees relevant to their duties.
As Teleca grows and expands its engineering resources, the company no longer needs to worry about its ability to track and evaluate its key contributors. With its human resource management streamlined, Teleca has the insight needed to ensure optimal resource management, and to engage in new business proposals which best suit the company’s available skill sets. In addition, the speed at which tasks can be performed has improved significantly. Prior to using the NetSuite CRM+ solution, by the time Teleca had collected data on its thousands of employees worldwide, it was out of date. Now that data is received instantly it is more credible – and so it can be used more efficiently in matching resource availability to need.
NetSuite has become the trusted source of software application suites to provide the necessary infrastructure for all of Teleca’s resource planning, and Teleca now has an excellent overview of the performance of its staff, and of the development plans needed to ensure top performance in the future.
Source: NetSuite