The American Institute of Chemical Engineers Selects Parature On-Demand Support Software for Associations
Integrated Software Suite Provides Ability to Manage and Prioritize Internal and External Support Requests
Vienna, VA (November 29, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today that the American Institute of Chemical Engineers (AIChE) has selected Parature Support Software for Associations to manage the support needs of their 40,000 members from 93 countries. AIChE is the worlds leading organization for chemical engineering professionals, providing information on processes and methods to help facilitate professional advancement.
AIChE serves a substantial number of chemical engineers globally, as well as their internal clients; the technical societies that lie within the AIChE umbrella, according to Christine Grady, Director of Online Services. Their utilization of a homegrown, proprietary program for support requests was not a sufficient solution to provide their clients and members effective support. They needed software that enabled the ability to filter, prioritize and route support requests to appropriate queues to provide efficient support. Implementing Parature Support Software for Associations ensures effective internal communication, exceptional member support, and enables member self-service.
“Implementing Parature software will provide us with the ability to effectively manage our client and member support requests and empower us to provide the level of service our members deserve, helping us to ensure membership growth and retention,” stated Grady. “Additionally, the fact that Parature software can be integrated with our association management software, TMA Resources’ Personify, is a huge value add.”
Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their members by enabling member self-service, increasing member retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.
“Associations are consistently challenged by retaining their members and appropriately managing their member support requests,” said Duke Chung, Parature President and CEO. “Parature is championing the way to provide associations with the smartest, most effective way to support their members to increase member retention and improve the efficiency & effectiveness of their support teams.”
Source: Parature