The American Society for Training & Development Selects Parature Customer Service(TM) Software
Dynamic Software Suite Enables Effective Streamlined Support â?? AMS Integration
Vienna, VA (June 23, 2008) – Parature, a global leader in on-demand customer service software, announced today that the American Society for Training & Development (ASTD) has selected Parature Customer Service(TM) software to manage the service and support requests for members, as well as their own internal staff. ASTD is the world’s largest association dedicated to workplace learning and performance professionals. ASTD’s members work in thousands of organizations of all sizes, in government, as independent consultants, and suppliers, and come from more than 100 countries.
“Parature Customer Service software enables our support teams to effectively manage requests and provide a high level of attention to our internal and external customers,” stated Walter Tyree, ASTD Director of Technology. “Additionally, the integration capability of Parature with our Association Management Software, TIMSS, will enable us to streamline our member support.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
“Associations are consistently challenged to retain their members and effectively manage their member support requests,” said Duke Chung, Parature President and CEO. “Parature is championing the way to provide associations with the smartest, most efficient way to manage all of their support needs; increasing member retention and improving the overall effectiveness of their support teams.”
Source: Parature