Vodafone D2 Selects Amdocs Operational Support Systems
Replacement of existing systems will automate service fulfillment to reduce operational costs
ST. LOUIS (January 06, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Vodafone D2 has selected Amdocs Operational Support Systems (OSS) planning and fulfillment products. Vodafone D2 will replace its in-house developed inventory system, with Amdocs’ modular OSS suite, using this as the foundation for its future OSS architecture for planning and rolling out networks, and introducing and fulfilling new services.
As Vodafone D2’s subscriber base continues to grow and its network needs become more complex, it needs an OSS / NSS (network support system) that can address all future system requirements and one that is prepared to support fixed mobile convergence between Arcor and Vodafone D2. VodafoneD2 acquired Arcor in May 2008.
Vodafone D2 will deploy Amdocs OSS to automate processes for network planning and capacity management, fulfillment, and data integrity management and reconciliation. The automation of these processes can ensure more accurate service fulfillment and reduce the costs of network management. In addition, Amdocs OSS products are aligned with Service Oriented Architecture standards to better integrate with existing systems, enabling Vodafone D2 to reduce time to deploy its OSS software.
“When evaluating our plans for our future OSS, Vodafone D2 concluded that we needed a set of OSS products that could help us consolidate our network and meet our present and future objectives,” said Volker Behrend, Head of Group TNSG, Vodafone D2. “Amdocs OSS can deliver the automation and network transparency for ‘right first time’ fulfillment, an essential requirement for gaining a competitive advantage necessary to attract and retain subscribers.”
The agreement expands Amdocs’ long standing relationship with Vodafone. Vodafone D2 has deployed Amdocs billing products and joins a number of publicly announced Vodafone operating companies that have deployed Amdocs OSS or BSS (business support systems) including operating companies in Hungary, Ireland, Italy, Netherlands, Portugal, Romania, Spain, United Kingdom.
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience–personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 18,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com .
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008.
Media Contact:
Amdocs
Cynthia Conway
Weber Shandwick for Amdocs
Tel: 1-212-445-8349
E-Mail: cconway@webershandwick.com
Source: Amdocs