Voiceplus Improves Customer Service and Invoicing Using Soffront CRM
Soffront® Software Inc., the leader of mid-market CRM software, today announced that VoicePlus, Inc. is using Soffront CRM to track service tickets more effectively and invoice with greater accuracy and detail. VoicePlus provides integrated call processing systems and custom applications to various
Fremont, California (July 09, 2007) –
Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that VoicePlus, Inc. (www.voiceplus.com) is using Soffront CRM to track service tickets more effectively and invoice with greater accuracy and detail. VoicePlus provides integrated call processing systems and custom applications to various types and sizes of business.
A customer since August 2006, VoicePlus selected on-demand Soffront CRM because it offered a robust, web-based solution at an attractive price. “We wanted a solution that allowed us to access and view our ticketing software from anywhere,” explained Brad Eickman, VP of Operations, VoicePlus. “We also needed a system that could be easily customized to meet all of our needs, now and in the future. Soffront offered us the most effective solution at the best price.”
“With Soffront, we can more accurately track all service issues and supply our customers with more detailed service and accounting documentation. Soffront CRM has allowed us to better manage and invoice service issues, which results in increased revenues.”
Through the use of Soffront’s Customer Portal, VoicePlus customers can access the Soffront application directly from our website. “Our customers can open tickets via the Web, in addition to the normal technical assistance call,” explained Eickman. “This capability gives them more options and allows us to provide even better customer service.”
According to Eickman, all divisions and organizations within the company are using Soffront. “We have expanded Soffront into the sales department for sales management, and forecasting.” Eickman concluded, “We are pleased with Soffront, and all of our users have a positive impression of the software.”
“We are pleased that VoicePlus selected Soffront,” explained Manu Das, founder and president of Soffront. “Soffront CRM is extremely popular with mid-sized businesses, winning numerous awards for its robust functionality, ease of customization, and cost-effective pricing.”
About Soffront:
A CRM pioneer since 1992, Soffront spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, help desk, project management, asset/inventory management, order processing, defect tracking and more. Soffront’s CRM is designed to readily adapt to a company’s processes, workflows, and users. With on-demand, on-site, or host-to-purchase options, floating or named seats, Soffront offers affordable products and services to mid-sized companies, Fortune 500, federal, state and local governments.
Media Contact:
Alison Golan, 904-230-0349
Source: Soffront