Pacific gets Practical

Pacific Gas & Electric Company, a giant combination natural gas and electric utility works in America, has gone live with an upgrade of SPL customer care and billing (CC&B) software. Pacific also replaced an existing CRM application with SPL CC&B’s Practical CRM software, designed especially to give utility companies the specific CRM functions they need.

Though PG&E chief information officer Pat Lawicki admitted that the business and project teams had meet with some unforeseen problems “as with any CIS migration of this type,” she stated that things soon were back to normal. “Employees have been quickly adapting to the new system and the transition to the new application has resulted in no significant disruption for PG&E’s customers.”

Pacific Gas & Electric Company, incorporated in California in 1905, is based in San Francisco and is a subsidiary of PG&E Corporation. PG&E currently employs approximately 25,000 employees providing natural gas and electric service to approximately 15 million people throughout 70,000 square miles of northern and central California.

SPL delivers software applications specifically designed for utility companies. SPL offers solutions in customer care and billing; enterprise asset and work management; mobile workforce management; outage and distribution management and enterprise business intelligence.