Pacific in the Far East

PacificNet Inc., a leading provider of CRM and telemarketing services, call center, interactive voice response and value-added services in China, announced today that its PacificNet Epro subsidiary has been selected by NanJing Airlines International Ticketing Center to provide CRM consulting, and call center operation management training services.

This combination call center / CRM consulting project will reportedly take place in seven stages, entitled Best practices in Customer Service; Critical Success Factors on Customer Affinity; Communication Skills; Five Steps of Inbound Telemarketing and Customer Service; Practical Skills of Telemarketing and Customer Service; Complaint Handling Skills; and Customer Service Agent Role Playing Sessions.

Chairman / CEO of PacificNet Tony Tong mentioned the 2008 Olympic Games, to be hosted by Beijing, as directly connected with NanJing’s desire to upgrade CRM quickly. “With the 2008 Beijing Olympic Games drawing near, there will be tremendous changes taking place in Beijing and throughout China.”

Tong also stated that his firm would be putting a concerted effort into realizing business expansion and future development in China. “We will continue to execute on our strategy of capturing market share and revenue growth through organic growth, accretive acquisitions, and synergistic value creation. We believe that our fundamentals are stronger than ever and that market opportunities for sustainable growth and profitability in China’s CRM, telecom and e-commerce services are vast.”

NanJing Airlines International Ticketing Agent Ltd is an air passenger sales agent designated by IATA and CAAC, offering free booking and delivering tourist services. NanJing Airlines International Ticketing Agent Ltd is currently attempting an evolution from hotline into an integrated contact center providing visitors with tourist packages, entertainment, and hotel accommodation services as well.

Beijing- and Hong Kong-headquartered PacificNet Inc. is an investor in and operator of companies that provide outsourcing, e-commerce, and value-added services in China, such as call centers, telemarketing, direct response television marketing, CRM, interactive voice response, mobile applications, and communications product distribution services. PacificNet corporate clients include China Telecom, China Mobile, Unicom, PCCW, Hutchison Telecom, Bell24, SONY, TCL, Huawei, American Express, Citibank, HSBC, Bank of China, Bank of East Asia, DBS, TNT, and the Hong Kong government. PacificNet employs over 2,300 in China with offices in Hong Kong, Beijing, Shenzhen, Guangzhou, Macau, and branch offices in 26 provinces.