PacificNet moves up a level

PacificNet Inc. a provider of customer relationship management and software outsourcing, e-commerce and gaming technology in China, announced today that its software outsourcing unit has successfully achieved the international standard for software development known as “Capability Maturity Model Level 3” for its software development processes at its R&D center in Shenzhen, China.

PacificNet hopes CMM certification makes the firm a more attractive choice for software outsourcing projects in good old Cathay, as PacificNet’s software unit is reportedly one of the few software development companies in China to have passed the CMM Level 3 assessment. The CMM assessment of PacificNet’s software development center in Shenzhen was evaluated by QAI Asia and authorized by the Software Engineering Institute, a federally-funded research and development center sponsored by the U.S. Department of Defense through the office of the under secretary of defense for acquisition, technology and logistics.

Along with the announcement, PacificNet reminds The Chump that “The Company, and its chairman, Mr. Tony Tong, were recently recognized for their success in outsourcing services,” Tong in fact being elected vice chairman of the Hong Kong Call Center Association. In January 2006, PacificNet’s Outsourcing Contact Center was ranked one of the top two contact centers by Greater China CRM, a leading independent CRM and contact center evaluation organization based in Shanghai and Hong Kong. PacificNet was also the winner of the Off-Shore Call Center Merit Award by the Hong Kong Call Center Association in 2003.

Beijing- and Hong Kong-headquartered PacificNet Inc. is an investor in and operator of companies that provide outsourcing, e-commerce, and value-added services in China, such as call centers, telemarketing, direct response television marketing, CRM, interactive voice response, mobile applications, and communications product distribution services.

PacificNet corporate clients include China Telecom, China Mobile, Unicom, PCCW, Hutchison Telecom, Bell24, SONY, TCL, Huawei, American Express, Citibank, HSBC, Bank of China, Bank of East Asia, DBS, TNT, and the Hong Kong government. PacificNet employs over 2,300 in China with offices in Hong Kong, Beijing, Shenzhen, Guangzhou, Macau, and branch offices in 26 provinces.