Package washing up on Shoretel

According to NetWorld.com, IP PBX maker Shoretel is about to release a new product that promise to integrate workflow software with phone systems. The Shoretel Salesforce.com integration package includes a software developers’ program designed to encourage the integration of third-party and Shoretel software. Another program reportedly performs the integration.

In the end, Shoretel’s VoIP will be integrated with Salesforce.com’s customer relationship management package. Shoretel representatives have also announced its upcoming public release of its “Custom Developer Services,” which promises pretty much what it advertises: application integration on request. This program is designed for use by small- to mid-sized businesses, and with the offering Shoretel unabashedly enters into competition with firms such as Avaya, Cisco and Nortel. Shoretel also has added emergency-911 notification application to its phone system.

When 911, the U.S.’ emergency services telephone number, is dialed, an extension on the PBX network is notified. Shoretel Salesforce.com Integration costs US $100 per client seat. E911 Notification Application is US $2,000 for up to five clients and US $5,000 for six or more.