Pivotal release

CDC Software division Pivotal Corporation representatives closed last week by announcing the release of the latest Pivotal CRM platform, Pivotal CRM 5.9, this morning. Pivotal CRM 5.9 includes Pivotal Handheld, a BlackBerry wireless handheld mobile application; Pivotal Call Scripting for automating customer interactions; and some other enhancements.

Pivotal CRM is designed for companies with complex business processes, and seeks to enable sales representatives to access and update critical CRM data via BlackBerry mobile devices. All Pivotal customers can immediately take advantage of the user productivity enhancements delivered in Pivotal CRM 5.9 because Pivotal’s flexible platform is designed to enable simple upgrades.

Existing customer implementations, including all configuration, customization, and integration performed on the Pivotal platform are compatible with the new platform. IT gets what it wants – the latest technology, while the business users get what they want – fit to business requirements and seamless upgrades. In the same manner, the new capabilities of Pivotal CRM 5.9 are also immediately applicable to Pivotal’s vertical CRM applications for financial services, homebuilding and real estate, legal services, manufacturing and others.

These applications are now established as leading solutions for their respective industries and planned enhancements, enabled by Pivotal CRM 5.9, will further cement those leadership positions. Pivotal Corporation is a software unit of CDC Corporation and a provider of customer relationship management applications. Among Pivotal’s clientele of some 1,800 companies are AvMed Health Plans, CMS Cameron McKenna, ESRI, Farm Credit Services of America, Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WCI Communities.

CDC Software is a provider of enterprise software applications designed to assist organizations in delivering a superior customer experience. The CDC Software product suite includes Pivotal CRM, c360 CRM, Microsoft Dynamics CRM platform development tools, Ross enterprise resource planning, Ross supply chain management, IMI warehouse management, order management, Platinum China human resource solutions, and business analytics.

CDC Software now boasts more than 5,000 customers worldwide in the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. CDC Corporation is focused on enterprise software, mobile applications and online games. As part of its strategic review, the company has reorganized into two primary operating business units, CDC Software and China.com Inc.