Quantum leaps at two industry awards

Storage provider firm Quantum Corporation announced the bestowal of two customer service awards today. Quantum scored Omega Management Group Corporation’s NorthFace ScoreBoard Award for customer service and a 2006 Best Practices award from the Service and Support Professionals Association. Quantum was notable in receiving these awards as the only storage-based firm to win either.

The ScoreBoard award was also given to Quantum in 2005. The NorthFace ScoreBoard award was based on customer feedback regarding purchases of tape automation or disk-based backup systems within the previous quarter. Ninety-three percent of these customers said they would recommend Quantum and ninety-two percent claimed it at least likely they’d purchase another Quantum product.

The SSPA STAR award for best practices recognizes outstanding outsourcing service and support practices. Nominations were created through certain satisfaction ratings and arbitered by service industry experts. In presenting the award, SSPA founder / executive director Bill Rose said, “The SSPA STAR Award for Best Practices recognizes Quantum for its exemplary work in developing innovative business processes and delivering solid results in the area of outsourcing,” said Bill Rose, founder and executive director of SSPA. “Quantum should be particularly proud of this distinction as the company was selected for this award by a committee of its peers.”