Salesforce.com’s Dayon on Sentiment Analysis and Radian6
Salesforce.com EVP CRM Alex Dayon discusses sentiment analysis in CRM and how Radian6 integrates in a Salesforce.com platform. This was recorded prior to the Radian6 acquisition by Saleforce.com.
Video Rating: 5 / 5
With Spring ’10, you’ve now got powerful tools for tracking your service entitlements and contracts. Set up entitlements so your agents can see who is eligible for different levels support. Use contracts to track your service level agreements…things like first response and resolution times. There are great visual tools to help you easily define your processes, and all the analytics you need to track your performance and deliver better service.
Video Rating: 4 / 5
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