SAP’s third wave

Here comes the wave (officially): SAP AG’s third wave of its SAP CRM on-demand solutions, just made available and right on schedule according to the firm’s quarterly product roadmap.

The SAP service on-demand solution is designed to assist service managers in consolidating and tracking service tickets; in establishing rule-based escalation for follow-up; and in adhering to service-level agreements.

SAP also today unveiled additional capabilities for the extant SAP CRM on-demand solutions, including new sales automation features in areas of product support and quotation management.

The announcement was made at SaaScon 2006, currently going on in fantastic San Francisco, Calif.