Scandinavian bank? NICE!

NICE Systems representatives today announced that one of Scandinavia’s largest (though as of yet publicly unnamed) banks, has decided to expand its implementation of the NICE VoIP solution for centralizing its recordings from European branches by placing a follow-on order for additional channels for a total of 1500. The follow-on order was received together with NICE’s strategic partner IBM and channel partner TM Group.

Employed will be the new Nortel VoIP environment based on the Duplicate Media Stream over IP technology. The NICE implementation seeks to address bank needs in VoIP recording, liability and risk management. NICE offers hybrid solutions involving customer interaction management, combining traditional methods and VoIP, liability and quality monitoring for contact centers, and trading floors and back offices of financial institutions. This good news followed some decent financial results released by the company late last week.

Second quarter revenue guidance has been raised from US $94-98 million, up from the previously announced US $89-$92 million. NICE chief executive officer Haim Shani said that “We are seeing stronger than originally anticipated market demand for our enterprise interactions and public safety and security solutions.” The final results for the second quarter 2006 will be reported in the NICE quarterly earnings release, on 2 August 2006. Following the earnings release, NICE management will host a teleconference. to discuss the results and the company’s outlook for the rest of the year.

NICE Systems is currently the leading provider of Insight from Interactions, and specializes in comprehensive performance management and interaction analytics solutions for the enterprise, public safety and security markets. NICE now boasts 23,000 customers in 100 countries, including seventy-six of the Fortune 100 companies.