Secret big deal for Intervoice

A leading wireless carrier has called upon Intervoice, Inc. services to enhance its customer service. The Intervoice Voice Interaction Platform will be used to replace telephone keypad option input with voice command input for telephone inquiries.

Intervoice, said company representatives, was chosen due to its unique capacity to support the carrier’s “virtual agent” customer self-service system. The unnamed company processes 120 million customer service-related calls per year. Further, Intervoice can meet the very specific requirements for developing a “virtual agent” to represent the company’s brand, image, style and customer expectations.

The “virtual agent” was created via Intervoice’s flexible Voice User Interface. “Intervoice has a proven track record of helping many of the world’s leading wireless carriers answer this growing trend by providing the best possible customer self-service experience to their subscribers,” stated Intervoice president / CEO Bob Ritchey.