Self-Service Sugar

Open source customer relationship management software provider SugarCRM Inc. has announced the Customer Self-Service Portal and Knowledgebase for Sugar Professional and Sugar Enterprise customers.

The setup seeks to assist companies in improving communications with customers while reducing costs by enabling self-service in key CRM business processes.

SugarCRM’s Customer Self-Service Portal promises to allow firms to provide self-service capabilities in key marketing, sales and support activities. Such functionality “allows non-technical users to create and deploy Web-to-lead forms; enables users to log and manage support cases online; and gives users the ability to manage subscriptions to company communications in an automated fashion.”

Particularly touted functionality in the release includes case self-service; Account Updates; web-to-lead forms; subscription management; knowledge search; a branded user interface; and Sugar Studio Integration, which essentially means that the SugarCRM administrative environment.

In the knowledge base, SugarCRM asks you to look out for content authoring and management; FAQs management support; a “Wikified” (Is that really the word?) user interface; file management; full-text search; user ratings; and workflow approvals.

Sugar Professional and Sugar Enterprise On-Site are available for $275 and $449 per user per year, respectively. Sugar Professional On-Demand and Sugar Enterprise On-Demand are available for $40 and $75 per user monthly, respectively. Sugar Customer Self-Service Portal pricing varies depending on number of users.