@ ship comes into SafeHarbor

Representatives of intelligent customer support environment provider SafeHarbor Technology Corporation were pleased as all get out to announce that Customer Inter@ction Solutions had recognized their firm for their work with the Washington State Department of Information Services (DIS). The award was announced alongside the release of the Customer Inter@ction Solutions magazine Seventh Annual CRM Excellence Awards. Customer Interaction Solutions magazine’s CRM Excellence Awards are to honor “companies that offer the best customer relationship management products and services, all to the benefit of their clients."

Washington State DIS deploys and manages the state’s official website, which serves as public portal for numerous state and local government services. The program was begun under auspices of Washington state initiatives calling for migration of government services to the web, and thus 24/7/365 coverage is needed. Since SafeHarbor’s solutions were put in place, DIS numbers show that user interaction, participation and collaboration have continued to grow at a high rate (“impressive” in press material), and user feedback is reportedly positive. SafeHarbor Technology Corporation designs and rapidly deploys online support environments that transform and optimize customer support interaction.

SafeHarbor’s SmartSupport Solutions seek to integrate knowledge management with web self-service and multi-channel support services. Founded in 1998, Seattle, Wa.-based SafeHarbor has provided customer service and support solutions to businesses of all sizes and industries, including American Airlines, IBM, SunTrust Banks, TiVo, T-Mobile, Vizrea and Washington Mutual. The Washington State Department of Information Services (DIS) provides technology leadership for the state information technology enterprise.