SIP will help contact centers

SIP offers several advantages; it will facilitate interoperability between products, improve the management of real-time voice and video traffic and improve the accessibility of knowledge workers by enabling features like advanced find me/follow me. Contact centers stand to benefit a lot from the availability of these capabilities. The contact centers are the single most sensitive resource that can make or mar a company’s perception in the mind of the individual. crm-daily.com says:

SIP-enabled networks help a customer reach your enterprise in the way that’s most useful to that customer; then it assists your contact center in finding the person within your enterprise who’s best able to solve the customer’s problem or sell that customer the thing they’ve come to buy.

Go to: SIP Advances Contact Center Capabilities