Latest CRM Blog
Dude, where’s my car? On AOL?
AOL and Autobytel Inc. today announced an agreement under which the Autobytel network becomes the exclusive fulfillment channel for the AOL Autos customers. AOL Autos provides new vehicle price quotes from local dealers, and the company reports 25 million-plus users of the feature. By terms of the agreement, Autobytel will integrate its proprietary lead distribution […]
Mark your calendar: November 30
Of course, perhaps the biggest announcement in the software world (read: “the world”) this week was nothing more than a reason to circle the calendar: Microsoft announced the release date over what is commonly described along the lines of “the long-awaited business version of Vista, the latest incarnation of the Windows operating system” as November […]
Click SMART
Workforce and service optimization solutions provider ClickSoftware Technologies Ltd. (that’s not a bad name) and Syclo, a developer of mobile software solutions, today announced the successful deployment of their joint workforce management solution at a major (unnamed) water district in the United States. The solution is called “SMART Schedule” and was jointly developed by the […]
RightNow, Informatica
RightNow Technologies announced yesterday that they had been contracted as a reseller for Informatica data integration technology. RightNow is pushing the combination of Informatica’s data integration technology and RightNow’s service, sales, and marketing solutions, for customers seeking to “better take advantage of the vast array of data sources across their organizations.” Informatica’s technology seeks to […]
Microsoft CRM will keep pace with Vista
To the surprise of no one but the reportage of many, Microsoft has announced its Microsoft Dynamics CRM will see release of a new version for the upcoming 2007 Microsoft Office system and Windows Vista releases. The Microsoft guys also announced that, in addition to being offered through Microsoft’s standard volume-licensing program, Microsoft Dynamics CRM […]
McKee joins Iteration2
With all the pomp and circumstance befitting a prizefighter, Iteration2 has announced the “Enterprise Resource Planning industry heavyweight Gregg McKee” will be heading up the Texas office sales team. Iteration2 has given McKee the task of “continu[ing] the national expansion strategy throughout the central region, continuing success competing against overly complex and expensive solutions from […]
CRM on Mars
Mars, Pa.-based Mars National Bank (surely “Mars World Bank” or even “Mars First Planetary” would have been snappier?) has announced the selection of Open Solutions Inc.’s minimalistically christened The Complete Banking Solution to address its enterprise-wide data processing needs; the Open Solutions solution is a relational core data processing platform for community banks. Mars National […]
Brand new Pro
Representatives of Creative Manager Inc. have announced the release of version 8.37 of its flagship product, Creative Manager Pro. Creative Manager Pro is ad agency and project management software specialized for the creative design industry, and is created exclusively for design firms, ad agencies, in-house creative/MarCom departments, and creative service firms. Pro is a web-based […]
Hell in the USA Today
You want a reason for CRM? Check out this piece entered onto the USA Today website on Sunday, detailing experiences in “customer support hell” based on a survey undertaken by Harris Interactive and RightNow Technologies. Key findings included: • 90 percent of those surveyed said they’d had a bad experience in dealing with IT problems […]
Recommind shows off Expertise
Recommind, a leading enterprise search and categorization company with a punny name, today announced MindServer Expertise. Expertise is an application for the Recommind MindServer 4.2 enterprise information access platform. MindServer Expertise is a directory search tool that combines standard directory content with individual work product, providing “real-time access to the tacit knowledge of an organization.” […]